Privacy Policy

Who collects the data

Personal data provided or collected by the Site is controlled by us or a third party (a service provider acting on our behalf). Data given to us by you directly is kept by us and
we do not distribute it for any reason
without your consent. We give you the right to deactivate data collected by third parties such as Google. In the case of advertisements, we send you to third-party websites, platforms and applications based on the internet usage information Google has collected about you. These third-party websites generally have their own privacy notice and Terms and Conditions. We recommend that you read them before using these websites.

What personal data is collected and how it is collected

More specifically, we collect the following personal data:

• Data that you give us directly such as email, address, telephone numbers, name, full name, fax, region, city, country, postal code, other.
• Data collected automatically i.e. we use cookies as part of the facilitation and operation of the website services. We may also collect information about how you access and use our website (usage data), which may include information such as your IP address, browser type, browser version, pages you visit and other data.
• Data we collect from other sources, including our trusted third-party partnerships and wherever we run our accounts on third-party platforms: for example, when you use the “like” features on Facebook or the +1 feature on Google+.

What we use your data for

We collect and process your personal data only for specific and limited purposes. For example, to process your payments, to evaluate and handle any complaints, to develop and improve our products/services, our methods of communicating with you and the functionality of our website, to enable us to offer targeted advertising. To be more specific:

• To process and respond to your inquiries or contact you to respond to questions, queries, or offers, or advice, to evaluate and handle any complaints, or malicious comments.
• To develop and improve our products/services,
• To develop and improve the communication methods and functionality of our website,
• To manage registration or subscribe or other communications, e.g. newsletters, access to commentaries, blog, e-shop,
• For future updates of our website and possible changes to our products/services,
• To manage our daily business needs, our advertising activities (e.g. testimonials, reviews) or your requests,
• To verify the identity of individuals by contacting them by telephone, email or other means,
• To be able to offer personalised products/services, communications and targeted advertising and product recommendations to you,
• To provide you with news, special offers and general information about other products/services and events we offer that are similar to those you have already purchased or requested a quote for, unless you have opted out of receiving this information

When we disclose data

The Site does not disclose your personal data unless

• there is written authorisation from you; or
• it is imposed by a court decision or decision of another authority
• if we are involved in a commercial transaction (merger, acquisition, sale) then they will be transferred.

From the Site and the respective supplier (bank, transport company, other) that we work with, will be used for the purposes of supporting, promoting and executing our business relationship.

How we protect your personal data

The Site takes the security of your personal data very seriously. We make every effort to protect your personal data from misuse, interference, loss, loss, unauthorized access, modification or disclosure. Our measures include the implementation of appropriate access controls and a firewall that allows the use of certain services while prohibiting access to confidential elements of the website. Also
at any point on the website your data is encrypted
.

We use SSL/HTTPS protocol throughout our website. This encrypts our users’ communications with our servers so that personally identifiable information is not distorted by third parties without permission.

Although we use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. Remember that no method of electronic storage or method of transmission over the internet is 100% secure.

User consent

If we collect and use your personal data for the purposes listed above in accordance with the provisions of Law 2472/1997 and the amendment by Law 3471/2006 currently in force, we will keep a record and process personal data for the fulfilment of the above purposes.

The User must be aware that the website may contain advertising messages. In this context, any complaint about the content of advertising material on the website should be forwarded to the direct parties concerned, as our website bears no responsibility in this regard.

Our website may contain links to other websites that are not selected by us. If you click on a third party link, you will be directed to that third party’s website. We strongly advise you to check the privacy policy for each website you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party sites or services.

Where appropriate, we will additionally request your consent to the processing of your personal data. If you have given your consent you have the right to withdraw your consent at any time by sending us a message at sales@karavanas.gr

Protection of children’s personal data

The Site is intended for adults and not for children under the age of 18.

We repeat, we do not knowingly collect personal information from persons under the age of 18. If you are a parent or guardian and you know that your children have provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verifying parental consent, we take steps to remove this information from our servers.

Service provider – Third party suppliers

We may use third party companies and individuals to facilitate our services to you and to help us analyse how our website is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obliged not to disclose or use it for any other purpose. Such as Google Analytics.

Google Analytics is a web analytics service offered by Google that tracks and reports on website traffic. Google uses the data collected during your visit to our Site, providing valuable statistics that we use to improve our service. This data may be shared with other Google services. Google may use the data collected to create contextual information and to tailor the advertisements of its own advertising network.

For more information about Google’s privacy practices, please visit Google’s privacy and terms page: http://www.google.com/intl/el/policies/privacy/

You can opt out of having your activity recorded by Google Analytics by selecting this in the cookie settings. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visitor activity. All cookies can be activated by your internet browser.

How long we keep your personal data

We cannot determine the exact period of time. We will keep them as long as we need them for the purpose for which they are processed. For example, when you make an online purchase with us, we will retain data relating to your purchase so that we can perform the specific contract you have entered and then retain the personal data for a period of time to allow us to handle or respond to any queries or concerns about the purchase.

We keep the identifiable data we collect directly for targeting purposes for as short a time as possible and then implement measures to delete it permanently.

The Site aims to take reasonable steps to allow you to correct, modify, delete or limit the use of your Personal Data.

In some cases, you have the following data protection rights:

The right to information. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we are providing you with the information contained in this statement.

The right of access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this issue and if you wish to exercise your rights, please contact us or as mentioned above.

The right to data portability. The personal data you have provided to us is portable. This means that they can be moved, copied or transmitted electronically under certain conditions.

The right to be deleted. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request. If the personal data we collect is no longer necessary for any purpose and we are not required by law to retain it, we will delete it immediately.

The right to restrict processing. In certain circumstances, you have the right to restrict the processing of your personal data.

The right to oppose. In certain circumstances, you have the right to object to certain forms of processing, including processing for direct marketing i.e. receiving emails from us.

The right to lodge a complaint with a supervisory authority. You have the right to lodge a complaint directly with any local supervisory authority about how we process your personal data.

The right to withdraw your consent. If you have given your consent to anything we do with your personal data (i.e. based on consent as the legal basis for processing your personal data), you have the right to withdraw your consent at any time (if you do, this does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us.

Please note that we may ask you to verify your identity before responding to these requests. You have the right to complain to the Data Protection Authority about the collection and use of your Personal Data. For more information, contact your local data protection authority in the European Economic Area (EEA).

How we keep this notice up to date

We will update this privacy notice when necessary to reflect customer feedback and changes to our products and services. When we post changes to this Statement, we will revise the “last updated” date at the top of this Statement. If the changes are significant, we will provide a more prominent notice of notice by email of changes to the Privacy Notice. We will also keep previous versions of this privacy notice on file for your review. Last updated 3/6/2018.

Contact us

If you have any questions about this Privacy Statement, please contact us by emailing sales@karavanas.gr